Ludos — Support

Get in touch

The fastest way to get help is email. I read every message and usually reply within 2–3 business days.

When reporting a problem, it helps to include your device model, iOS version, and the name of the game where it happened.

Frequently asked

I bought Premium but it's not active / I switched devices

Open Ludos, go to the Premium screen, and tap Restore Purchase. Premium is a one-time purchase tied to your Apple ID, so it restores for free on any device signed in with the same Apple ID.

How do I remove ads?

Ads are removed by the one-time Premium unlock, which also gives unlimited lives and unlocks every game. You can also earn short ad-free sessions and extra lives by watching a rewarded ad.

How do lives and streaks work?

You have up to 5 lives, which refill daily. Playing on consecutive days builds your streak. Premium removes the lives limit entirely.

How do I reset my progress?

All progress is stored on your device. Deleting and reinstalling Ludos clears local progress (your Premium purchase can always be restored as above).

Is my data private?

Yes. Ludos needs no account and stores your progress only on your device. See the Privacy Policy for the full detail.